Most items on our website come with 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange almost any item.
How to Return Merchandise
FIRST, SEND US AN EMAIL WITH AN EXPLINATION AND RECIEVE APPROVAL. Returns are welcome within 30 days of your order being recieved excluding flies which aren't damaged. Exchanging flies is extremely labourious for us so we have to charge a restocking fee. We encourage you to re-use your original shipping carton if possible and enclose your original packing slip or a copy of your packing slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper with your printed name and address, your order number, and a brief reason for your return or exchange. Wrap the package securely, make sure it is addressed to the address below.
Send Returns and Exchanges to:
The Fly Stop
9275 Trade Place Suite E
San Diego, CA 92126
If the package was damaged in shipment please contact us by email before returning the product (we may be able to get the shipping company to return it for us no charge ;)
If we made a mistake on your order, we will gladly fix the situation.
If you are exchanging your item for a different size, color or product, we'll get the exchange product shipped out to you as soon as we receive the original return.
At times, manufacturer warranties (that come with the product), will override our own warranty.